Customer services, it is very important.

Currently I felt upset about many customer services from different aspect of life, I felt that they are so below standard.

I was ordereding a Raspiberry Pi camera modules from element14, and the experience was bad, I promise myself NOT to order from them anymore.

I tried to use my previous account to login to their site with no luck (which I am so sure the login and password is correct), tried to reset password, no luck, trying to contact them by every means but result in being kick towards different department like a ball; live chat, emails, made a phone call to their CS line, the female (I do not want to use the word lady) offer no help, and not only no help is given, the tone and wording she uses was rather negative and uncomfortable to hear, I created another account try to order, and wasted 2 working day to receive a email from them saying I have to provide them a business register to make an order, a few email thru and they gave me no explanation nor help on the order.

I was upset about their service, told them to cancel my order and remove my account, and they replied something like email their another department if they can do so…

What I did was emailing them back the privacy ordinance of Hong Kong to make them remove my account.

Wasted me 2 working days on an order, another 3 to remove my personal info just because they refuse to help.

Not that related by I think that goes to the same story, I went to family dinner with family tonight, we ordered a dish which was suppose to serve with red vinegar, we asked the staff nicely can we please have that, her response was so bad and negative, which she claims she don’t know what was that, and no one told her that blah blah blah and so on, we ask another “seems higher rank” staff to help, and she order that female to bring it in, on the way of serve she keeps on nagging all the way say she don’t know things about it….

It happens quite a few times recently in my daily life.

My personal view are:

1. Customer support are bad now in Hong Kong.

2. When dealing with a customer, do not say you don’t know something, you were suppose to know; if you don’t, ask someone who does! no one cares what are your internal policy or company structure, we paid for the service, not doing your job.

3. It is hard to attract customer to your retail, it is such a great lost if a customer is buying your goods/service and the front-end blow it off, it is even worst than not having a customer came in.

4. Good CS needs training, staff do not come into the position and ready to rock and roll, and bad CS hurt your business, fired them as you should.

5. As a front-end staff, please try your nagging BEHIND customers, it won’t help what have been done, and it won’t help what you need to do, and it gets worst.

Google Chrome Web Store – Developer Dashboard upload error.

chrome webstore upload err

I was trying to upload a Chrome Extension for my work, and I encounter this problem the whole morning, trying to get help but cannot find much, from the error of upload? url I was thinking it was related to server error…

A few refresh even lead me to error pages like:
chrome webstore down
and
chrome webstore err

Took me a very long time to look for solution, it turns out the problem was in the zipped archive there was a hidden Thumb.db inside and this is the reason why the upload was not successfully.

A bit of a nagging to Google, please AT LEAST provide some kind of error message instead of a loading forever screen, and some (failed) error in developer console.

I am still alive…

Hum..Nope I haven’t abandon my blog,.it was just live and work, they were going well…

Too much to do, too less time….:)

Congratulations to M &T

All the best…. congratulations!!!!!

3TB Hard Disk cannot be access in Windows 8

Minimus USB 3

I recently obtain a couple Lacie Minimus USB 3 casing from a friend, they were RMA but in great condition, price were very great so yeah I took a couple..

During the Easter holiday as usual I was sick (Flu again) so I have the extra time to do some house keeping, so I decided to clean up a bit on my “Harddisk Mountain”..

Everything went smooth, but I was having problem with one of the 3TB Seagate ST3000DM001 9YN166 with the case, the problem HDD works fine with directly SATA connection to mainboard but not with the case, it does not mount correctly, I cannot even create GPT/MBR nor format it in Windows (All option was grey out), while I have another same HDD (same model and serial, same batch) with the case running just fine.

Took me few hours of Google, which most of the answer were not that related (Mostly about 3TB GPT issue, which of coz not the problem in our case), and finally I came across some post complaining about formatting drives with Acronis TrueImage installed, and Bingo, that seems to be the problem we have.

Long story short, seems Acronis TrueImage is not working well with Windows 8 build-in Disk Management, I will have to add the disk from TrueImage instead of Windows build-in function.

acronis_trueimage_000

acronis_trueimage_001

Launch Acronis True Image, Go to Add new disk, and select the disk (this is also confuse, it was marked as “Unsupported” but it would work, click next and create a GPT disk, follow the screen and finish, and now we are good to go on formatting it under Windows build-in Disk Management.

Anyway when I do my search I came across Lacie support page with Firmware upgrades for the Minimus 3 USB, is always good to update while we can.
Lacie – LaCie Win USB Firmware Updater

Getting temperature from Raspberry Pi

I am currently developing some code for sensors to use with my Raspberry Pi, it came to my interest to get some temperature data from the Pi, a quick search give me a very good result.

Actually there are temperature sensors on the Pi

run
/opt/vc/bin/vcgencmd measure_temp
>temp=42.2’C

Added to cronjob
/opt/vc/bin/vcgencmd measure_temp >> ~/rpi_temp.log

This will append data to the log file.

Links
Overclocking – Raspberry Pi User Forum

HP Lasterjet P2035n on Windows 7 Home Premium

I need to setup a network printers (HP Lasterjet P2035n) at work on Windows 7 Home Premium (64bit)

Went to Devices and Printers. Add a printer, Add a network, wireless or Bluetooth printer, next, everything went smooth…

Until I try to print a page, the printer keeps on printing until there is no paper in tray, I cannot even cancel the print queue…

A bit of search results me in the page on answers.microsoft.com, seems this is a known problem since 2009, I wonder what HP or Microsoft has been doing for this problem to still exist in 2013?

Anyway the quick solution, after you setup the printer, before you do ANY print job, right click on the Printer > Printer properties > Ports > Untick “Enable bidirectional support” and it should fix the issue.

Links:
Answer.microsoft.com – HP P2035n (network printer) is printing non-stop instead of a single page after upgrade to Win-7 from Vista Home Premium.

Checking TRIM enabled or disabled on Windows.

Recently I built my new computer set, and I installed a Intel 330 120GB SSD as my OS drive.

I was reminded by many to make sure TRIM command has been enabled to prevent SSD performance degrade, as of many search and report, TRIM was suppose to be enabled by default on Windows 7, anyway just to be sure.

in CMD>
>fsutil behavior query disabledeletenotify
DisableDeleteNotify = 0 (enabled)
DisableDeleteNotify = 1 (disabled)

Links
Wikipedia – TRIM
Tom’s hardware – How to enable TRIM

Cross domain AJAX call in JQuery

Currently I am working with a company about a site, due to policy, I do not have FTP access, but I will have to get a JSON from my own server (for testing).

Cross-domain AJAX call is not allowed by most modern browser due to security issue (same-origin policy), it does trouble me a bit since my habit of dirty coding all the time, and especially in case of this situation….

A bit of Googling ALWAYS comes in handy:
StackOverFlow – JQuery ajax cross domain

By using JSONP I am able to do cross-domain AJAX get now, good and great to make a post of it!

References
Wikipedia – JSONP

Not happy….

Friend ***** was injured in an accident, I have heard that was serious but she seems to be getting well..

I am very upset about that, wish you get well soon and I will come visit you as soon as I (you) can…